Frequently asked questions

Shipping is free right across Australia on every order, with no minimum spend and no surprises at checkout. The price you see on the product page is the price you pay. We keep it simple because working out postage tiers is nobody's idea of fun, and we would rather you spent that energy choosing the thing you actually want.

Most orders are packed within one to two business days and then travel through the standard Australia-wide network. Metro areas usually see delivery within three to seven business days, while regional and remote addresses can take a little longer. Once your order ships, we send tracking so you can follow its progress the whole way through rather than wondering where it has got to.

At the moment we focus on Australian addresses so we can keep delivery free, reliable, and properly tracked. If you are ordering from overseas or want something sent to an international address, get in touch before you buy and we will let you know honestly whether we can help. We would rather tell you upfront than take an order we cannot deliver on.

Yes. As soon as your parcel leaves us you will get an email with a tracking number and a link. If the tracking has not updated for a few days, or the parcel seems stuck, reach out and we will chase it up with the courier on your behalf. You should never have to do the running around yourself.

We accept all the major cards along with the common digital wallets, so you can check out however suits you best. Every payment is processed through a secure, encrypted gateway, which means your card details are never stored on our side. If a payment does not go through, it is almost always a bank check rather than anything on our end, and a second try usually sorts it.

It is. Our checkout runs on encrypted, industry-standard security, and your card details pass straight to the payment processor rather than being kept by us. We only collect what we genuinely need to get your order to you and keep you updated. If you ever have a concern about your details or an order, email us and a real person will look into it.

We pack orders quickly, which is great for delivery but means the window to make changes is short. If you need to update an address, swap an item, or cancel, contact us as soon as you can and we will do our best to catch it before it ships. If it has already gone out, our 30-day satisfaction guarantee still has you covered.

Yes. A confirmation email lands in your inbox straight after you check out, with a summary of what you bought and where it is heading. Please have a quick look to make sure the delivery address is right. If anything looks off, tell us early and we can usually fix it before the order leaves the warehouse.

A little regular care goes a long way. Wipe pieces down gently with a soft, dry or slightly damp cloth, avoid harsh chemicals and abrasive cleaners, and let anything that gets damp dry fully before storing it. Keeping items out of prolonged direct sun and extreme heat also helps them hold their colour and finish. Treated kindly, most of our pieces are built to stay with you for years.

Yes, we design with real, daily life in mind rather than the display shelf. Our pieces are meant to be picked up, used, and lived with. Normal signs of use over time are part of that story, not a fault. If you look after them with the simple care steps we suggest, they should handle regular use comfortably.

Store pieces somewhere clean, dry, and out of direct sunlight, ideally at a stable room temperature. Make sure anything that has been in contact with moisture is completely dry first, since trapped damp is the main thing that shortens a product's life. A soft pouch, cloth, or the original packaging is fine for keeping dust off and preventing knocks and scratches.

Every Stashwell order is backed by our 30-day satisfaction guarantee. If something is not right for you, get in touch within 30 days of receiving it and we will sort out a return, exchange, or refund. We ask that items come back in reasonable condition, but we are fair about it. The point of the guarantee is to take the risk off you, not to catch you out.

Just email us with your order number and a quick note about what is going on. We will reply with clear instructions and everything you need to send the item back. There is no need to jump through hoops or explain yourself at length. Tell us the problem and we will guide you through the next steps from there.

Once your returned item reaches us and we have had a look, we process refunds promptly back to your original payment method. From there it usually takes a few business days for your bank or card provider to show the money in your account, which is on their timing rather than ours. We will email you to confirm as soon as the refund is on its way.

We are sorry if that happens, and we will make it right. Send us a photo and your order number as soon as you can and we will arrange a replacement or a refund, whichever you prefer. Faulty or damaged items are on us, so you will not be out of pocket for return postage. Your rights under Australian Consumer Law always apply on top of our own guarantee.

Stashwell is an Australian store built on a simple idea: useful, well-made things sold plainly, without the hype. We choose products we would happily use ourselves, describe them honestly, and back them with free Australia-wide shipping and a 30-day satisfaction guarantee. No inflated claims, no fine-print traps. Just fair prices and gear that does what we say it does.

Email is the quickest way to reach us, and a real person reads every message. Whether it is a question before you buy, a query about an order in transit, or help with a return, we aim to reply promptly and give you a straight answer. If we cannot help with something, we will tell you honestly rather than send you in circles.

We stand behind what we sell. Every order comes with our 30-day satisfaction guarantee, so if a product does not live up to what you expected, you can send it back. Beyond that, we would rather be upfront about what a product is and is not than oversell it. If we are not confident in something, it does not make it onto the site.

You can reach us through the contact page. We aim to reply within one business day. Please include your order number and, if the question relates to a product issue, a clear photo so we can help you as quickly as possible.

Stashwell operates from 241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000. Please note this is a head office address for correspondence only, we do not hold stock here and cannot accept walk-in returns or collection.

Please contact us as soon as possible with the subject line CHANGE or CANCEL and your order number. If your order has not yet been dispatched we will do our best to update or cancel it. If it has already left the warehouse the returns process will apply.

Every email we send has an unsubscribe link at the bottom. You can also reply asking to be removed and we will action it manually.